Katie Hackney

Vocal Coach

Terms, Conditions and Legals.

How Does It Work?

Cancellation Policy

I experience a good level of demand for my lessons and unfortunately have limited time to undertake them. As such, each session that is agreed forms an agreement between teacher and student. I agree to turn up and teach whilst you as a student agree to turn up and be taught. Because my time is limited and in reality my return on these lessons is very little I am required to enforce a cancellation policy as below: 

  • Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time.
  • No shows or failure to notify the teacher within 24 hours is considered a forfeited lesson.
  • No more than 3 cancellations per set of 12 lessons (weekly) 6 lessons (fortnightly) or the equivalent of a 3 month period.
  •  If you know of dates ahead of time where the student cannot make a lesson, please notify the teacher when booking/paying for your lessons.
  • There are NO refunds on unused or cancelled lessons.
  • Should the student decide to stop taking lessons altogether, please give your teacher 2 lessons notice.
  • Post cancellation all Google drive recordings will be removed and links to the folder voided. 
COVID 19

Whilst the current pandemic lasts all lessons will be online. This will be the case  until it is considered safe to do in-person.

All lessons will take place via Zoom and will be recorded for the students benefit. The recording will be placed in a secure Google drive for the student to access to allow them to view and listen back and practice to. The recordings will not be shared with anyone else. They will all be deleted from the teachers home computer after 1 month but will remain on the Google drive. 

Photography/Video & Social Media Policy

Student Privacy and mutual concent is at the core of everything I do, as such the following policies will be adhered to:

  • The teacher will always ask permission of the student (or if under 16 the permission of the parent) before taking any photographs or videos to be used for marketing, advertising or social media.
  • The student must also ask permission of the teacher before taking any photographs/video during a lesson if they wish to share on social media.
  • Video or sound recording for their individual, private use (such as for education) are allowed without prior consent.
Disclaimer

Whilst Katie Hackney Vocal Coaching make every effort to ensure that the information on this website is accurate the www.katiehackney.co.uk website is provided without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility security and accuracy.

Under no circumstances will Katie Hackney Vocal Coaching be liable for any loss or damage including, without limitation, indirect or consequential loss or damage or any loss or damages whatsoever arising from use, or the loss of use of, data or profits arising out of or in connection with the use of the www.katiehackney.co.uk website or any of its affiliates.

We do not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

Although we may from time to time monitor or review discussions, postings, transmissions, bulletin boards and alike on this website we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, defamation, obscenity or inaccuracy contained in any information within such locations on www.katiehackney.co.uk.

Links to external websites

This website contains links to other websites that Katie Hackney Vocal Coaching have no control over. Consequently, Katie Hackney Vocal Coaching assumes no responsibility for the content of these sites and will not be liable for any claims by third parties for any damage or injury arising from reliance on the information on these websites.

Listing and linking should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of these websites and will not be liable for any third party claim in respect of these sites.

These terms and condition shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Copyright

© Copyright Katie Hackney Vocal Coaching . Katie Hackney Vocal Coaching owns the copyright and all other rights in this site. Permission is only granted for you to download, store and use one or more pages from this site for the following reasons:

• Personal/Business use or research
• Legitimate criticism or review
• Education (as long as it does not involve multiple copies)
• Legal proceedings

Any other use of the material on this website, including reproducing, re-transmitting, republishing, redistributing or permanently storing any of any of the contents in any form is strictly prohibited without prior written consent from Katie Hackney Vocal Coaching .

Privacy policy

Information provided to the Katie Hackney Vocal Coaching by users through the use of this website will be treated in confidence and will not be disclosed to third parties unless required to do so by law.

The Katie Hackney Vocal Coaching website does not store or capture personal information, unless voluntarily offered (for example via feedback forms and e-mail), but merely logs the user’s IP address which is automatically recognised by the web server.

Cookies

Katie Hackney Vocal Coaching use cookies for collecting specific user information from the site, but only that which is required for system administration of the web server and we will not collect any other information about you other than for the reason stated above.

For further information on cookies please visit our dedicated page on:
https://www.katiehackney.co.uk/terms-and-conditions/

Notification of changes

If we decide to change our privacy policy, we will post these changes on this page so that you are always aware of what information will be collected and how we intend on using it.

Regardless of later updates, we will never use the information you submit under this current policy in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.

Privacy Policy

This is the privacy notice of Katie Hackney Vocal Coaching. In this document, “we”, “our”, or “us” refer to Katie Hackney Vocal Coaching acting as a Sole Trader.

Our registered office is at 6 Silver Terrace, Sandbach, Cheshire, CW11 2JZ.

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. Verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us katie@katiehackney.co.uk. However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business.

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

• protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

5.1 posting a message our forum

5.2 tagging an image

5.3 clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at katie@katiehackney.co.uk.

6. Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

7. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

8. Information about your direct debit

This section is not applicable at present.

9. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

10. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

11. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

12. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

13. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

13.1 to track how you use our website

13.2 to record whether you have seen specific messages we display on our website

13.3 to keep you signed in our site

13.4 to record your answers to surveys and questionnaires on our site while you complete them

13.5 to record the conversation thread during a live chat with our support team

We provide more information about the cookies we use in our cookie policy.

14. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

15. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

16. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

17. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

18. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

19. Data may be processed outside the European Union

Our websites are hosted in the United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

19.1 the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

Access to your own information

20. Access to your personal information

20.1 At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

20.2 To obtain a copy of any information that is not provided on our website you may send us a request at: katie@katiehackney.co.uk.

20.3 After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

21. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at katie@katiehackney.co.uk.

This may limit the service we can provide to you.

22. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

23. Use of site by children

23.1 We do not sell products or provide services for purchase by children, nor do we market to children.

23.2 If you are under 18, you may use our website only with consent from a parent or guardian

24. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

25. How you can complain

25.1 If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is: katie@katiehackney.co.uk.

25.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

25.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

26. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

26.1 to provide you with the services you have requested;

26.2 to comply with other law, including for the period demanded by our tax authorities;

26.3 to support a claim or defence in court.

27. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

28. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us via: katie@katiehackney.co.uk

Cookie Regulations

In 2011 the government added a policy to the e-Privacy Directive governing the use of Cookies on web sites (Cookie Regulations).

Since then the Information Commissioner’s Office has released guidelines continually regarding the use of Cookies and the latest guidance document can be found here.

A cookie is a small file, typically of letters and numbers, downloaded on to a computer when the user accesses certain websites. They are widely used in order to make websites work or work more efficiently, as well as to provide information to the owners of the site.

If you would like to know more about cookies including how to view cookies, manage and delete them please visit www.allaboutcookies.org

If you would like to stop Google Analytics across all web sites you visit, please follow this link which outlines how to do this via google.

It’s important that you get the most from our web site and to do this we do use cookies. To ensure you can make an informed decision on whether you want to use our site or not, we’ve provided a list of the cookies we currently use.

If you are concerned about cookies and would like to disable their use then you can do this in your browser settings. Links are given for instructions on how to do this below:

Microsoft Internet Explorer 7 and 8
Microsoft Internet Explorer 9
Google Chrome
Safari
Mozilla Firefox

If your browser is not listed then instructions can easily be obtained by searching for ‘Managing cookies’ followed by the name of your browser.

Please note that Katie Hackney Vocal Coaching can not guarantee the accuracy or safety of any content on third-party sites and cannot guarantee our site will work as expected with cookies blocked.

WordPress Cookies

The Katie Hackney Vocal Coaching website uses the WordPress platform. This requires the use of certain cookies to improve the user experience for our visitors.

The life span of these cookies are:

viewed_cookie_policy for 1 day
wordpress_test_cookie persists for the duration of the visit to the website

Google Analytics

We use Google Analytics to enable us to work out what pages on our web site are being used and which pages are not. This allows us to improve the content on pages which are not viewed or potentially archive them off. We do not get access to or use any personal information. The cookies generated by Google have the following extensions _utma, _utmb, _utmc, _utmz. These cookies collect information in an anonymous form including such things as the number of visitors to the site, the number of times a page was viewed within a month etc.

The life span of these cookies are:

_utma persists for 2 years
_utmb persists for 1 day
_utmc persists for the duration of the visit to the website
_utmz persists for 8 months
_ga persists for 1 year

To view more information regarding Google cookies please click here

Contact Me

 

Tel: +44 (0) 7790 698 192

Email Me: katie@katiehackney.co.uk

Come and See Me

 

Sandbach Heath, 
Sandbach,
Cheshire,
CW11 2JZ.

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